Deposits go through the ACH network or wires. 80% of ACH's take same day but could be from 1-5 US business days after the sending account sends it out.
Upwork in particular states that it could take 2 - 5 days if coming from Upwork. Here is their FAQs.
Things to note:
- We (Parallax) CANNOT see the transaction until it arrives and settles in the Parallax system, so we recommend waiting in this time frame.
- We CANNOT see control this transaction on our end, so we recommend asking your sending bank or institution directly if your funds are delayed.
- While it says "successful withdrawal" on the platform, that just means they have successfully issued the withdrawal process through the ACH network. The above rules still apply.
- ACH transfers operate on US business hours and don't process on weekends. For example, if you send your money on a Sunday, it will be processed on Monday and most likely arrive on Tuesday.
- Please be mindful of US timezones. For example: If you are in the Philippines, if you withdraw your money on Monday morning (which is Sunday on US hours), it will start processing your Monday night.
If you have not received a deposit after 5 business days, submit a ticket here: https://parallaxlabshelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=25302370604685
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