If you find yourself locked out of your account after maxing out your OTP verification attempts, please fill-out this form to quickly bring this to our attention.
Don't worry, we can have this easily resolved!
Tips when receiving your OTP verification codes:
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Check Mobile Network Signal:
- Ensure that your mobile device has a strong network signal. Weak or no signal may result in delayed or failed OTP delivery.
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Update Contact Information:
- Make sure your phone number and email address linked to your accounts are up-to-date. OTPs are sent to the contact information associated with your account.
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Verify Spam Folder:
- Check your email spam or junk folder. Sometimes, OTP emails may be filtered there!
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Whitelist Sender:
- Add the sending email address or phone number to your contacts or whitelist to prevent OTP messages from being marked as spam.
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Enable Notifications:
- Ensure that notifications for messages and emails are enabled on your device. Sometimes, OTPs may be received but not immediately visible if notifications are turned off.
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Clear Message Storage:
- Make sure your messaging app or email inbox is not full. Delete unnecessary messages to create space for incoming OTPs!
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Avoid Public Wi-Fi for Sensitive Transactions:
- When conducting sensitive transactions, avoid using public Wi-Fi, as it may be less secure and could result in delayed or compromised OTP delivery.
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