Why was my client’s deposit sent back?

If your expected deposit from your employer/client was returned back to the sender, it could be one of a few reasons:

1. It was a REJECTED type of deposit:

   • Third-party individual account (under your client’s name)
   • NOT a business bank account

   Please take not of the approved and rejected payments here: https://parallaxlabshelp.zendesk.com/hc/en-us/articles/24141531437709-What-types-of-deposits-can-I-make 

2. The beneficiary name was incorrect

   • This is especially applicable for Wire Transfers. Please make sure that the beneficiary name is under “Bridge Ventures, Inc.”
   • For ACH, please make sure your beneficiary name matches your legal name, and what is shown on the deposit information.

3. There was no deposit memo.

   • This is only applicable for Wire Transfers. Please make sure that the Deposit Memo is included in the reference part of the wire transfer. You can find this under “Wire details”

     

4. It was an international ACH transfer
   • This is applicable for non-US Paypal accounts.
   • We do not yet accept these payments! But hope to very soon. 

Where do I enter the memo when making a transfer?

They can be entered in the memo or reference field when creating a transaction. 

For JP Morgan Chase and Mercury, enter the memo on the "Message to Recipient" field.